Frequently Asked Questions

We suggest reading the most frequently asked questions from the players on the official site of Aussie Play Casino. This section contains questions about the account, payments, bonuses, and so on.

Aussie Play Casino suggest reading the most frequently asked questions from the players

Most Popular Questions

Is Aussie Play Casino legal to play in Australia?

Yes, sure! Aussie Play Casino is a legalized and licensed platform in Australia that is regulated by the relevant authorities.

How to know that I am allowed to use the site’s gambling products in my country of residence?

To make sure you are allowed to register on our website and use the services, please check the laws of your jurisdiction.

Is it possible to play at the casino with a smartphone?

Yes, you can play through the Aussie play casino mobile version. It is available for both Android smartphones and iOS devices.

Is it possible to download Aussie Play for Mac?

Unfortunately, no. Users can only download casino for the Windows operating system. But the use of the official website is as good as the PC program.

Is there an Aussie Play app for downloading on the iPhone?

Unfortunately, our developers have not yet presented an application for iPhone, but you can always use the mobile version of the site, which is perfectly optimized for any smartphone.

Account Questions

In what countries is it forbidden to use casino services and register on the site?

On the platform, we do not open accounts for residents of Afghanistan, Azerbaijan, Bangladesh, Belarus, Brazil, Costa Rica, Curacao, Estonia, Georgia, Germany, Hungary, India, Iraq, Iran, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Turkey, Ukraine.

Can I create multiple accounts?

No, you cannot create multiple accounts on the casino platform, as it is forbidden according to the current terms and conditions.

What happens if I register an account but I’m under 21?

If you are still able to register, but you are under 21 years old, we will immediately block your game profile and cancel your accounts.

How can I make sure that my personal information is protected?

The platform uses the latest technology and methods of encryption of user data, which prevents the use, seizure, and transfer of your information to third parties.

Is it necessary to be verified?

Verification is not necessary. But at the same time, if you have not passed the verification process, you will not be able to withdraw your winnings from the platform.

Deposit Questions

Can I refill my account using cryptocurrency?

Yes, you can deposit your account via cryptocurrency, namely Bitcoin, Litecoin, Ethereum, and others.

What is the minimum deposit at Aussie Play casino?

The minimum deposit is 10 USD for the Neosurf payment method.

How long does it take to deposit money?

The deposit process takes up to 15 minutes. Sometimes there may be technical failures and waiting time may be longer. If you encounter any problems, please contact our support team via email or live chat.

What deposit methods can I use in Australia?

We offer methods such as Visa, MC, Tether, Flexepin, and others.

How will I know if the funding was successful?

After a successful deposit, you will receive a letter to your email address and your cash balance will be positive.

Can I recharge with a card that is not in my name?

According to our terms and conditions, you can only use a credit card that is registered in your name.

Is there any commission for recharging the account? If yes, what is it?

We do not charge any fees for deposits. However, we are not responsible if the payment provider you use may impose a commission on its services.

Withdrawal Questions

What payment methods can I use to withdraw my winnings from the casino platform?

To withdraw winnings we provide Visa, Mastercard, Bank Wire, and Bitcoin.

How long does it take to withdraw money?

Depending on which withdrawal method you choose. Usually, it takes from 1 to 5 business days.

Why I cannot withdraw money?

Payouts cannot be made for those users who are not verified. If you are a verified player and can’t receive payouts, contact us at

Can I get a payout if I’m not fully verified?

No, you will not receive payouts if your personal documents are not confirmed.

Are there payment options with unrestricted withdrawal limits?

No, we do not provide these conditions and methods of withdrawal. The maximum limit for cashout is 2,500 USD.

Bonuses & Promotions

Is there a welcome bonus for new players?

Yes, sure, there is! We offer a 220% pokies welcome bonus and 70 free spins.

Can I get the welcome bonus multiple times?

No, the welcome bonus is only available once. If you create an account and try to take part in the welcome promotion again, you will be immediately blocked without the possibility of restoring your profile.

What happens if I try to withdraw my bonus without wagering?

If you try to withdraw without meeting the wagering requirements, the bonus funds are automatically canceled.

What do I need to do to take part in the welcome promotion?

To do this, you need to register at Aussie Play Casino. Then go to the coupons tab and select the welcome offer. Top up your account and get the bonus.

Are there any special individual bonuses at Aussie Play Casino?

Yes! We offer free spins, cashback, special prizes, and more for our active customers.

What are the restrictions on using the bonuses I received?

All bonuses you receive must be used on a specific type of game. The list of included activities can be found in the terms and conditions of each promotion.

Do the bonuses I’ve gotten have an expiration date?

Yes, every bonus has an expiration date, which you should find in the promotions section. Take advantage of the offers you receive and don’t miss your chance!

Responsible Gaming Questions

Does Aussie Play Casino have a responsible gaming policy?

Yes, Aussie Play Casino is committed to playing responsibly and making sure players can enjoy their online games and seek help if they need it.

What should I do if I detect signs of a real money gambling addiction?

In such situations, you should contact our support team at We can also suggest that you connect with organizations that can help you with your addiction.

Are there any restrictions and limited features on the site?

Yes, we offer a self-exclusion feature where you set your time limit. We can also suggest you deposit and time-out limits.