Terms and Conditions

Main Information

The client’s privacy and security is our main priority, therefore we undertake to use the latest security technology. All user information, username, passwords are stored on secure 256-bit SSL servers to avoid any manipulations.

Users over 21 years old are allowed to create an account and play casino on Aussie Play. Each user has the right to create and use only one account for his game. The customer undertakes not to divulge his account details to third parties.

All bets can be placed using the interface on our web pages. Using bots of any kind is strictly prohibited and will result in winnings being deducted.

Aussie Play Casino guarantees fair play, which is verified by RTG Soph, which is powered by the latest Rundom Number Generator. This technology guarantees complete randomness and impossible-to-predict results for online casino games.

By registering and betting at Aussie Play players accept that they understand that the games of chance cannot be considered as a source of income. All wins or losses are completely random and a deposit into a game account is not an investment.

If you have any questions about the outcome of any game, you can send us a request describing the situation and we will investigate.

By accepting these terms of use you agree that we may use member data to develop promotions that will be communicated to you via SMS, Emails, push notifications.

Deposits and Payouts

All money transactions on Aussie Play are fully secure and data is stored on SSL encrypted servers to prevent fraud.

All banking methods you use for your transactions must be registered under your name, you cannot use other people’s cards/bank accounts.

Aussie Play Casino does not charge players any internal commissions for deposits and withdrawals. However, these fees may be at the banks/payment providers you use.

Deposits

The casino accepts deposits via Visa, MasterCard, Neosurf, BTC, Litecoin, ETH, Flexepin, USDT (Tether).

You can check the limits of each method on the banking page.

After each deposit we send you an email notification. We recommend that you add billing@aussieplay.com to your contact list so you don’t miss important notifications from us. As part of our Responsible Gaming Policy, we can set deposit limits on a user’s account at their request.

Payouts

We provide users with a wide range of banking options for withdrawals. You can find the withdrawal times for each method and their limits on the bankinka page.

Before your first withdrawal you need to make at least one deposit on Aussie Play.

Before withdrawing your money, the casino will ask you to confirm your identity. You must send the following details to validation@aussieplay.com:

• Proof of identity (driving license, ID, passport);
• Both sides of the credit/debit card. We only need to get the first 6 and the last 4 digits of the card. CVV and other digits you can hide;
• Proof of Address (Utility Bill or any document that has the full name, address, and date of issue).

The maximum transaction amount at a time is $2,500. The limit can be extended according to the Customer Level policy.

A client may only have one withdrawal request in processing status.

General Bonus Terms

All Aussie Play bonuses have wagering conditions, which you can always find on the respective promotion page.

None of the bonuses are automatically applied. It is up to you to decide whether or not you want to use a particular bonus. If you took the bonus by mistake, you can contact support to cancel it.

• You can only be part of one bonus at a time.
• The wagering conditions for all deposit bonuses are as follows:
• 35x – 40x for Pokies;
• 20x for Free Spins;
• 40x for Cards Games;
• 60x for Roulette.

Users can receive free bonuses in the form of free spins / free chips as part of our promotions.

Live Dealer Games

Live Casino games on Aussie Play are provided by Visionary iGaming. By playing live games, customers confirm that they are familiar with Visionary iGaming’s terms and conditions and privacy policy. The casino does not regulate the provider and is not responsible for the outcome of the gaming sessions. Aussie Play for its part acts as a licensed distributor of live games from Visionary iGaming and acts as an intermediary between you and the Live Dealer.

Fair Gaming

All pokies available on Aussie Play are powered by Random Number Generator. We use the latest RNG software to ensure maximum fairness. All of our games are continuously tested with TST (Technical Systems Testing) tools. The casino operates under a RealTime Gaming (RTG) softwire platform which is checked for fair play.

By accepting the terms and conditions you agree that the outcome of each round can be completely random. If you think you have discovered any unfair play, do not hesitate to contact our support team to discuss the details.

Customer Levels

As part of our policy, we award users certain internal levels. Over the years we have developed our user rating system, which is based on the following factors

• Credit Scores;
• Frequency of deposits and withdrawals;
• Customer’s reputation with Aussie Play as well as other casinos;
• Length of gaming sessions and outcome;
• Membership duration;
• Adopted Payout Methods.

Client level determines certain gambling factors such as maximum payouts, processing time. In addition, the Casino has the right to determine the number of promotions available to you, including rewarding users for active play with various rewards. Should you win a lot, your payout may be divided into several payments, until we pay you the full amount.

Contact Us

If you do not understand any of the terms of use, you can contact our support team at any time to discuss the details. You can do so via email (assistance@aussieplay.com), live chat or by phone on +61 1300 849 147 (AU). Our support team is available 24 hours a day, 7 days a week.